![]() We rely on you to tell us what is working (or not working) so that we can refine and perfect your experience. Customer feedback is openly and actively solicited. Upgrades to our system are made on an on-going basis, to ensure that we continuously improve our performance for you. Our service function is goal oriented and performance is measured against specific standards at every customer interface point. Customer care agents can assist you in multiple languages (including Spanish & Korean) to accommodate your needs. Our friendly and knowledgeable customer service team is well trained and come from diverse, multi-cultural backgrounds. We utilize a Customer Service Plan that draws on best practices for all service industries and we use the most advanced electronic tools. YEP Energy is committed to having the best customer service in the business. Our buying power and experience enables us to provide our customers with some of the best rates available, and our commitment to quality demands we provide the best customer experience available. ![]() YEP Energy is based in Houston, Texas, and also serves customers in California and New Jersey.From our headquarters in Houston, YEP Energy serves residential and commercial customers in deregulated areas throughout several states for both natural gas and electricity services. Cancellation FeesĬancellation fees on short-term contracts with YEP are expensive, however because the cancellation fee is a flat rate without regard to contract length, longer term contracts with YEP become advantageous over competitors who charge higher fees with longer contracts. We do not recommend variable rate plans, because these are not regulated by your state government, and may end being more costly than a fixed rate. Some customers report dissapointment with their variable rate plans, which may end up being more expensive than a fixed rate plan. ![]() YEP customers can earn a $25 credit for them and a friend for referrals. Customer reviews are mixed, with some customers satisfied with their service and energy savings, and other customers dissatisfied with various fees and customer service. YEP has an A+ rating with the Better Business Bureau, based on the small number of complaints that have been made against it relative to its size. Rather, a green energy plan might mean that your provider has agreed to purchase this equivalent amount of electricity from renewable sources. Because electricity is delivered via indirect paths on a shared grid, this does not mean that the electricity that reaches your house comes 100% from renewable sources. To qualify for the Low Price Guarantee, customers must also choose the automatic payment option. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.Ĭustomers should be aware that the rates advertised for YEP's variable rate plans apply to the first billing cycle only, after which prices are subject to change, at the discretion of the provider. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year.Įlectricity customers should opt for fixed rate contracts of 24 or 36 months. None - month to month, renews automaticallyĬustomers report that they appreciate savings on fixed rate electricity plans from YEP. For every 1000 kWh consumed, $3 donation made to USO's Warrior and Family care Program.Plans include state average 10% renewable content.At end of period, option to renew or automatic switch to month-to-month variable rates.Rate remains the same for the entire contract period.Customers should be wary of hidden charges, like a $9.95 monthly charge that applies on consumption of less than 1000kWh, and on a range of charges that are applied against unpaid service and on certain types of bill payment options. YEP's "Low Price Guarantee" is a pledge to undercut electricity rates offered by certain competitors by 5-15%. The standard early termination fee of $175 on all fixed-rate plans is quite high for the short term plans, but very low compared with other providers on longer (24 and 36 month) plans. YEP offers a variety of plans, including fixed rate and variable rate options, with contracts ranging from 3 to 36 months. Variable Rate Plans and Cancellation Fees.
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